Privacy Policy
Last updated: September 8, 2026
This Privacy Policy explains how Kingdom Media Group LLC ("Kingdom Loyalty," "we," "us," or "our") collects, uses, and protects information when you use Kingdom Loyalty. We built this service for businesses that depend on regulars, and we take the privacy of those businesses and their customers seriously. You own your customer list. This policy explains what we do with it, and what we do not.
1. Information We Collect
We collect two kinds of information:
- Business information: the business name, your name, email, mobile number, number of locations, and type of business you provide at signup, along with attribution data such as how you found us and the page you landed on.
- Customer information: the names, phone numbers, email addresses, and visit history of the regulars who join your loyalty program by scanning your QR code. This data is collected on your behalf and belongs to you.
2. How We Use Your Information
We use business information to:
- Set up and operate your loyalty program.
- Print and ship your counter cards and window clings.
- Bill you for your subscription and pass through text message costs at cost.
- Communicate with you about your account, your build, and your renewal.
We use customer information only to operate the service for you: to issue wallet passes, to add and track points, to send the birthday, win-back, and slow-day messages you configure, and to power the review engine. We do not use your customer data to market to your customers on our own behalf.
3. Who Owns the Customer List
You do. Names, phone numbers, emails, and visit history are yours. You can export the whole list any time, including the day you cancel. Not us, not a third-party app, not a delivery platform. If you ever leave, you leave with it.
4. Text Messages
Kingdom Loyalty sends text messages on your behalf. These include birthday notes, win-back nudges, and slow-day offers. Texts are billed at cost and passed straight through. We do not mark them up. You are responsible for obtaining consent from your customers before they are added to your program and for honoring opt-out requests. Customers can stop receiving messages at any time by replying STOP, and we will process that opt-out promptly.
5. Wallet Passes
When a customer scans your QR code, a wallet pass is added to the wallet already on their phone. The pass displays their points balance and progress toward rewards. We do not track their location, and we do not read their other wallet contents. The pass exists to help them see how close they are to their next reward. That is the part that brings them back.
6. Data We Do Not Collect
We do not connect to your point-of-sale system in this version. Points are added by scan at the counter or the window. We do not collect payment card information from you or your customers on this site. We do not collect payment information on this page. We will send you an invoice before anything is built.
7. Data Sharing
We do not sell your customer data. We do not share it with third parties for their marketing. We share information only with the service providers we rely on to operate Kingdom Loyalty, such as text message carriers, wallet pass providers, and hosting infrastructure. These providers are bound by their own obligations to protect the data. We may disclose information when required by law or to protect our rights.
8. Data Retention
We keep your customer data for as long as your account is active so the service keeps working. When you cancel, you can export your full customer list. After a reasonable period to allow your export, we will delete your customer data. If a customer asks to be removed from your program, we will process that request and remove their record from the active service.
9. Security
We use reasonable technical and organizational measures to protect the data we process. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your data, we will notify you promptly and work with you to limit the impact.
10. Your Rights
You can export your customer list at any time. You can request that we correct inaccurate business information. You can ask us to delete your account and the associated customer data, subject to any legal retention requirements. Customers of your business can ask you, and you can ask us, to honor requests related to their own information, including access, correction, and deletion.
11. Children
Kingdom Loyalty is not directed at children, and we do not knowingly collect information from children. If you believe a child has joined your program, let us know and we will remove that record.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or within the service. Your continued use after the effective date means you accept the updated policy.
13. Contact
Questions about your data or this policy? Email chris@kingdommediacompany.com.
